• Problem Solving Training

Empower Your Team to Solve Problems Faster, Smarter, and Together

This practical training builds the skills and confidence your people need to resolve issues early, reduce downtime, and create a culture of proactive improvement.

Why This Training Matters

Problems are inevitable – how your team handles them makes all the difference. This training helps build a proactive, solution-focused mindset using simple, effective tools. Teams learn to resolve issues faster, prevent repeat incidents, and drive continuous improvement across the business.

Who This Training Is For

  • Technical or operational staff
  • Team leaders and frontline supervisors
  • Staff involved in incident management or investigations
  • Customer-facing team members
  • Anyone expected to solve problems or improve work processes
Contact Lauren

Course Overview

  • Flexible Delivery Options

    Run over 1 day in-person or 4 x 90 minute online sessions, with time to participate, share and practice.

  • A Clear, 3-Step Approach

    During the course we combine key principles from a number of well-known problem-solving techniques to identify a simple 3 step approach for your business.

  • Hands-On, Practical Application

    Using practical activities, we implement the 3 steps during the course to embed and reinforce understanding.

  • Work on Real Problems That Matter

    Attendees can bring their own problems as a live example to work on during the training.

What you’ll learn:

  • Understand the fundamentals of effective problem solving
  • Apply a simple 3-step framework to resolve workplace challenges
  • Develop critical thinking to approach issues objectively
  • Identify root causes, not just symptoms
  • Build confidence in leading problem-solving discussions
  • Encourage a team-wide culture of innovation and improvement

What’s included:

  • One full-day in-person session or 4 x 90-minute online workshops
  • Step-by-step training in a practical 3-step problem-solving method
  • Hands-on activities using real workplace examples
  • Resources and templates for continued use
  • Group discussion and shared learning across roles

What you’ll walk away with:

  • A problem-solving toolbox you can apply immediately
  • Increased confidence to lead and participate in investigations
  • The ability to resolve issues early, before they escalate
  • Shared language and approach across your team
  • Skills that enhance quality, safety, and productivity
  • Transferable skills sought across all industries

This training is ideal for you if:

  • You want to improve how your team solves problems day to day
  • You’re tired of firefighting the same issues over and over
  • You’re responsible for incidents, quality, or investigations
  • Your staff struggle to resolve problems without escalation
  • You want to embed a proactive culture of improvement
  • You need a consistent, simple approach everyone can use

Why Choose Us

  • Simple Tools That Work

    We teach a clear, 3-step framework you can use straight away – no jargon, just results.

  • Hands-On, Practical Learning

    Real problems, real examples, and real solutions you can apply in your role.

  • Builds Confidence and Capability

    Participants leave feeling empowered to tackle issues instead of escalating them.

  • Encourages Cultural Change

    Problem solving becomes part of how your team thinks, talks, and works every day.

  • Cross-Industry Relevance

    These skills are valuable in every industry, from manufacturing to customer service.

  • Led by an Experienced Facilitator

    Lauren brings decades of real-world insight and knows how to engage teams of all types

Contact Lauren

FAQs

Not at all. The training is suitable for anyone who encounters challenges at work and wants to solve them more effectively.

Yes. Real-world examples and group activities can be tailored to your environment.

You can choose between a one-day in-person format or four 90-minute online sessions.

No formal pre-work, but participants are encouraged to bring a real problem to work through.

It’s ideal when teams train together, as it helps embed a shared approach and language, but individuals are welcome too.

Testimonials

I was shown some useful tips and got some great tools to use in my job as well as personally.

Their practical advice, project management skills and the quality of the documentation helped Act XM meet the standards.

Not only did we achieve the ISO certification, we also have the processes and tools to manage the business in a more secure and professional manner.

What did you love? “The amount of information provided and the team activities and not just sitting there trying to absorb.”

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