Lead or Lag KPIs?
Are you responsible for setting KPIs for your team or business? It’s important to measure performance, and KPIs (key performance indicators) are the typical way to do this. Note the word ‘key’. There is so much that can be monitored and measured in an organisation to...
Why Upskill?
With unemployment at historical lows, what should companies do if they can’t find more people? Nearly all my clients have positions open currently, and there are various approaches to hiring. They range from marketing the company as a great place to work, paying more...
Leadership in the ISO Standards
Following on from last week’s article on translation of the ISO management system standards, this week I’m exploring some specific clauses on Context and Leadership. DO IT FOR THE BUSINESS NOT THE AUDITOR! Before I go any further, I should preface this with a warning...