Take Risks

Take Risks

Last week, I watched on the TV news as 4 teenage boys were rescued from the rocks after jumping into a blow hole. One of the boys was injured, and the surf was so big that the local surf lifesavers couldn’t reach them by boat. They sent one lifesaver (a teenage girl)...
Systems Amplify Us

Systems Amplify Us

This week I have been in New Zealand, talking about how small businesses face a growth hump before they can become medium businesses, and also how medium businesses face a similar hump on their way to becoming large businesses. Looking around the countryside here,...
Why ISO Standards?

Why ISO Standards?

Last week I ran the RMIA’s online Enterprise Risk Management course. We had a great bunch of students, and at the end I asked each of them to think of 3 actions they would take away to implement after the course. To hold them accountable I paired them up and asked...
I Hate Procedures!

I Hate Procedures!

Over the years, I have worked with a few start-ups and scale-ups, and it is an interesting journey as the business matures. Start-ups are often staffed by extremely intelligent people who are happy to ‘make up the rules’ as they go. As the business grows, more staff...
Who Owns Quality?

Who Owns Quality?

Who is responsible for quality in your business? A lofty response is it is everyone’s responsibility. Whilst this is the ideal, what does that mean? Let’s reframe the question — where does the buck stop? The answer to this question probably depends on the maturity of...