Customer Trust
“The cheque is in the mail”. “It will be ready first thing tomorrow.” “I’ll call you right back.” How many times have you been told one of these beauties? Have you ever caught yourself saying something similar to your customers or workmates? Forever the optimist, over...
“What If?” is better than “If Only”
How many times in your life have you said, “If only…”? There are no guarantees in life or business but embedding a risk approach in your decision making can minimise failures. Isn’t it better to ask, “What if?” before launching a new product, new service, new market...
Stakeholder Experience
A few years ago I broke my ankle on the soccer field. Both the tibia and fibula were cracked! It meant a period of time on crutches and a boot. After a short rest I was determined to remain working, which at that time involved a bit of travel. (Online meetings hadn’t...