Who Owns Quality?
Who is responsible for quality in your business? A lofty response is it is everyone’s responsibility. Whilst this is the ideal, what does that mean? Let’s reframe the question — where does the buck stop? The answer to this question probably depends on the maturity of...
Is it a Process or a System?
Sunday night, I was watching a repeat of the classic Aussie sitcom Kath & Kim. Known for mixing their words, they never disappoint. Kath’s wedding invitation was hilarious: “You are invited to witnessKath and Kel denounce their love for each other and consummate...
Plan Ahead
Do you remember reverse parking a car before the invention of the reversing camera and sensors that beep if you get too close to an object? It was not uncommon to see a car driving around with a dent the shape of a bollard! To manage the risk, some people avoided...