Systems Amplify Us

Systems Amplify Us

This week I have been in New Zealand, talking about how small businesses face a growth hump before they can become medium businesses, and also how medium businesses face a similar hump on their way to becoming large businesses. Looking around the countryside here,...
Can Leadership be Audited?

Can Leadership be Audited?

In the management system standards such as ISO31000, ISO9001, ISO45001, ISO14001, and ISO27001 there is a clause on Leadership. The wording differs slightly between standards but essentially it requires organizational leadership to be accountable for the:...
Who Owns Quality?

Who Owns Quality?

Who is responsible for quality in your business? A lofty response is it is everyone’s responsibility. Whilst this is the ideal, what does that mean? Let’s reframe the question — where does the buck stop? The answer to this question probably depends on the maturity of...
Is it a Process or a System?

Is it a Process or a System?

Sunday night, I was watching a repeat of the classic Aussie sitcom Kath & Kim. Known for mixing their words, they never disappoint. Kath’s wedding invitation was hilarious: “You are invited to witnessKath and Kel denounce their love for each other and consummate...
Plan Ahead

Plan Ahead

Do you remember reverse parking a car before the invention of the reversing camera and sensors that beep if you get too close to an object? It was not uncommon to see a car driving around with a dent the shape of a bollard! To manage the risk, some people avoided...