Quality Mindset

Quality Mindset

Does your company have a ‘quality mindset’? Are your people focused on customer satisfaction and getting things right first time. The benefits of a quality mindset within an organisation are innumerable. You might want to move from constant rework to ‘right first...
Who is My Customer?

Who is My Customer?

If I asked you to describe your customer, you might tell me a few names of individuals or companies, or you might describe the type of person or business to whom you supply your product or service. As a business leader you know who your customers are. Quality...