Loyalty

Loyalty

Do you have a favourite footy team? Aussie rules or rugby league or other sports — do you wear their jersey or scarf to the matches? Do you sing their song? What about at a world level? Have you ever sung the national anthem before a Wallabies or Matildas match? This...
Why Upskill?

Why Upskill?

With unemployment at historical lows, what should companies do if they can’t find more people? Nearly all my clients have positions open currently, and there are various approaches to hiring. They range from marketing the company as a great place to work, paying more...
Did Ash Barty really win the Australian Open?

Did Ash Barty really win the Australian Open?

Did Ash Barty really win the Australian Open? If you listen carefully to her speeches and media answers, it was Team Barty who won, not just the individual. She was the player on the court, but it was the combination of an excellent team executing their strategy that...
Zero Means Nothing

Zero Means Nothing

Back in the early 2000’s the organisation I was working for awarded us all with a portable DVD player for achieving 200 days without an injury. It was amazing! Looking back now, I wonder if someone had been injured on day 199 would they have wanted to report it....
Customer Trust

Customer Trust

“The cheque is in the mail”. “It will be ready first thing tomorrow.” “I’ll call you right back.” How many times have you been told one of these beauties? Have you ever caught yourself saying something similar to your customers or workmates? Forever the optimist, over...