Is it a Process or a System?

Is it a Process or a System?

Sunday night, I was watching a repeat of the classic Aussie sitcom Kath & Kim. Known for mixing their words, they never disappoint. Kath’s wedding invitation was hilarious: “You are invited to witnessKath and Kel denounce their love for each other and consummate...
Is Your Mower Self-Propelled?

Is Your Mower Self-Propelled?

Our mower broke this week ☹️ I’ve been chief lawn mower this past year, and I find it relatively easy because we have a self-propelled mower that helps on the slopes and hills in our suburban yard. But this week the cable broke that connects the motor to the wheels....
Conscious Improvement

Conscious Improvement

What area of your business isn’t running as smoothly as you’d like? What frustrations or delays or errors are you continually putting up with? An improvement program requires a conscious decision to address the inefficiencies and roadblocks that crop up, and should be...
10% Better – Turning Compliance from a Cost to a Benefit

10% Better – Turning Compliance from a Cost to a Benefit

A client recently told me they had plenty of work, they just need to consolidate their position. He meant they needed to make sure they could deliver what the customers wanted, and to become more efficient at how they did that rather than look for growth this year. He...
Not just a Wish List

Not just a Wish List

A few years ago, a tennis coach suggested I change my grip to a more modern and versatile hold that would make changing from forehand to backhand quicker. I didn’t think I had much of a problem with that area of my game, but I gave it a go. It seemed to work, but I...