News & Resources

Who is My Customer?

Who is My Customer?

We know that quality businesses understand their customers, but individuals within the company must understand they have internal and external customers

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How do we Reward Safety?

How do we Reward Safety?

To make real improvements in safety, staff must be engaged and committed to prevention, and open to learning from incidents. We must reward involvement rather than the final result.

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Brave New World!

Brave New World!

Before returning to normal operations, leaders need to consider new ways of doing business to minimise impact on the environment.

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5 Tips for Ergonomics at Home

5 Tips for Ergonomics at Home

Some of my clients have had office staff working from home for 4 weeks now. We need to realise that this may continue for some time. This means it’s time to be sure the ‘home office’ is as ergonomically set up as possible. how are the ergonomics at your home? Many staff have taken home...

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Throw Out Your Paper!

Throw Out Your Paper!

What is a quality or safety management system? Should I buy an online management system? Do I have to pay for a fancy software system? These are typical questions asked by companies looking to be certified to ISO 9001, ISO 14001 or WHS standards such as AS/NZS 4801 and the new ISO 45001....

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Business Continuity Plan for COVID-19

Business Continuity Plan for COVID-19

Now is the time to review your Business Continuity Plan to ensure you have considered the potential impact of the coronavirus. What would you do if people had to stay at home? Could you keep operating in any way? Are your materials or stock going to be affected?

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ISO 45001 – The New Safety Standard – It’s About Time!

ISO 45001 – The New Safety Standard – It’s About Time!

ISO 45001 is the newly released international health and safety standard from the International Standards Organisation. It was released early in 2018 and certification bodies are now auditing against it in Australia. If you are thinking of certifying your business’ OHS / WHS management...

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5 Steps to ISO 9001 Certification

5 Steps to ISO 9001 Certification

ISO 9001 is the international standard for quality management systems. Certification to ISO 9001 will benefit your whole business if implemented well. Here we take you through some simple steps to help you through the certification process. 1. WHO Once you decide you are going to be...

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