News & Resources

Pivot Objectives

Pivot Objectives

A friend of mine is renowned for talking in metaphors, and his most recent resonated deeply with me, as this global pandemic rises for it’s second wave in Victoria and NSW, and the Olympics are postponed until next year. He compared his company to a body builder who trains for a...

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Who is My Customer?

Who is My Customer?

We know that quality businesses understand their customers, but individuals within the company must understand they have internal and external customers

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How do we Reward Safety?

How do we Reward Safety?

To make real improvements in safety, staff must be engaged and committed to prevention, and open to learning from incidents. We must reward involvement rather than the final result.

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Brave New World!

Brave New World!

Before returning to normal operations, leaders need to consider new ways of doing business to minimise impact on the environment.

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5 Tips for Ergonomics at Home

5 Tips for Ergonomics at Home

Some of my clients have had office staff working from home for 4 weeks now. We need to realise that this may continue for some time. This means it’s time to be sure the ‘home office’ is as ergonomically set up as possible. how are the ergonomics at your home? Many staff have taken home...

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Throw Out Your Paper!

Throw Out Your Paper!

What is a quality or safety management system? Should I buy an online management system? Do I have to pay for a fancy software system? These are typical questions asked by companies looking to be certified to ISO 9001, ISO 14001 or WHS standards such as AS/NZS 4801 and the new ISO 45001....

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Business Continuity Plan for COVID-19

Business Continuity Plan for COVID-19

Now is the time to review your Business Continuity Plan to ensure you have considered the potential impact of the coronavirus. What would you do if people had to stay at home? Could you keep operating in any way? Are your materials or stock going to be affected?

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