Too Busy to Plan

Too Busy to Plan

Are you too busy to plan? Are you and your team spending all your time trying to keep your heads above water? Being busy is not necessarily a good measure of productivity. If you are too busy to set goals or objectives, then how can you measure achievement? You might...
Pivot Objectives

Pivot Objectives

A friend of mine is renowned for talking in metaphors, and his most recent resonated deeply with me, as this global pandemic rises for it’s second wave in Victoria and NSW, and the Olympics are postponed until next year. He compared his company to a body builder who...
Congratulations on Your Engagement

Congratulations on Your Engagement

Everybody is talking engagement at the moment, and it’s no wonder. For many companies, 2020 has accelerated the move to remote working for their office staff, leaving the ‘hands-on’ employees such as factory and tradespeople to carry on with business as (almost)...
Is Problem-Solving the same as Innovation?

Is Problem-Solving the same as Innovation?

Do you have productivity issues in your business? Do you think your team could be working more efficiently in some areas? Are there known problems that repeatedly raise their ugly head, causing delays and frustration? In your business do you approach problem-solving...
Who is My Customer?

Who is My Customer?

If I asked you to describe your customer, you might tell me a few names of individuals or companies, or you might describe the type of person or business to whom you supply your product or service. As a business leader you know who your customers are. Quality...
How do we Reward Safety?

How do we Reward Safety?

Recently I have been working with clients struggling to link their bonus scheme to tangible performance measures other than profit. One argument (Kohn) suggests bonuses should not be paid at all, but for the purposes of this one let’s assume they are. My clients were...
Brave New World!

Brave New World!

Post the rollercoaster ride that COVID-19 is taking us through, we will need to shake off the dizziness, calm the adrenalin rush, and think long and hard about which direction we choose to go. Will we be jumping straight back on the merry-go-round? Or will we leave...
5 Tips for Ergonomics at Home

5 Tips for Ergonomics at Home

Some of my clients have had office staff working from home for 4 weeks now. We need to realise that this may continue for some time. This means it’s time to be sure the ‘home office’ is as ergonomically set up as possible. how are the ergonomics at your home? Many...
Throw Out Your Paper!

Throw Out Your Paper!

What is a quality or safety management system? Should I buy an online management system? Do I have to pay for a fancy software system? These are typical questions asked by companies looking to be certified to ISO 9001, ISO 14001 or WHS standards such as AS/NZS 4801...
Business Continuity Plan for COVID-19

Business Continuity Plan for COVID-19

Does your business have a Business Continuity Plan for emergencies such as fire or flood? Many companies have a document that has been thrown together by someone in the organisation to ensure they comply with requirements for a tender or a large client. But does this...