Who Owns Quality?
Who is responsible for quality in your business? A lofty response is it is everyone’s responsibility. Whilst this is the ideal, what does that mean? Let’s reframe the question — where does the buck stop? The answer to this question probably depends on the maturity of...
Is Audit a Dirty Word?
There are 2 words that my clients don’t seem to like to hear. One of them is audit. It makes people nervous, reminds them of those awful school tests they’ve tried to shut out of their memory, and it has an impact on resources and productivity. It’s a tricky situation...
Can Systems be Fun??
For many years now I have been helping small and large organisations develop, implement and improve their management systems. My focus has always been to integrate the management system into the company’s existing systems and processes as much as possible and to make...
Communication or Consultation or Participation
How do I get buy-in for change? There are 3 elements required for effective system implementation, and anyone familiar with the ISO standards (ISO9001, ISO45001, ISO31000) may recognize the terms Communication, Consultation and Participation. Let’s use the example...