The Expert Leader

The Expert Leader

In my work with a multitude of organisations, I’ve found there are 2 types of people who tend to be responsible for quality, environment and safety management systems. Acknowledging the great work these people do, this article explores potential opportunities for...
GO DEEPER ON PROBLEM SOLVING

GO DEEPER ON PROBLEM SOLVING

Have you ever been in a canoe or small boat and noticed water at your feet? What did you do? Did you start by emptying out the water so your shoes and gear didn’t get wet, only to realise the water was not decreasing? My husband and I had a situation like this about a...
CONSCIOUS IMPROVEMENT

CONSCIOUS IMPROVEMENT

What area of your business isn’t running as smoothly as you’d like? What frustrations or delays or errors are you continually putting up with? An improvement program requires a conscious decision to address the inefficiencies and roadblocks that crop up, and should be...