Pow Wow!

Pow Wow!

The biggest mistake that is frequently made when trying to resolve issues in the workplace, is to jump straight to solution mode. When I teach problem-solving skills, I spend the majority of the course focusing on understanding the problem, because the more time we...
People or Performance?

People or Performance?

My middle daughter is currently in London and was lucky to watch a soccer (football) match between Chelsea Women and Lyon Feminin last week. In each team was one Matilda, playing against each other. It was a thrilling match resulting in a win for Chelsea. Ok, enough...
Intuition or Learned Skill or Magic?

Intuition or Learned Skill or Magic?

Have you ever watched a magician make objects disappear and reappear? We once saw a terrific magician in the street, and my children were mesmerized. They were concentrating hard on the hand he was placing in front of their happy little faces, and consequently had no...
More Think, Less Critical

More Think, Less Critical

How good are your critical thinking skills? Hands up if you find your shackles rising at headlines of inequity or brutality. Hands up if you rave about a good news story. Hands up if you have re-shared posts on social media within seconds of seeing them. My hand is...
Incident Investigations and Incident Management

Incident Investigations and Incident Management

Does your stomach drop when you hear something has gone wrong at work? Perhaps a product failure requiring a recall? Or a client has banned your workers from site due to poor adherence to safety requirements? Do you know how you would handle an information security...
How to Fix a Sore Knee?

How to Fix a Sore Knee?

Have you ever had a sore knee or back or other body part, and instead of finding out the cause and fixing it, you just put up with it by taking anti-inflammatories? I’ve had a swollen knee for a few weeks now; not too sore to start with but increasingly uncomfortable...