Talking the Problem-Solving Lingo

Talking the Problem-Solving Lingo

Do you all talk the same lingo at work? You know, after you’ve all completed training that introduced a new terminology, do you all use it for the next few weeks or months? Language can be effective in building new ideas and behaviours into company culture, and it...
10% Better – Turning Compliance from a Cost to a Benefit

10% Better – Turning Compliance from a Cost to a Benefit

A client recently told me they had plenty of work, they just need to consolidate their position. He meant they needed to make sure they could deliver what the customers wanted, and to become more efficient at how they did that rather than look for growth this year. He...
WHAT IS YOUR FOCUS?

WHAT IS YOUR FOCUS?

What is your organisational focus? Are you a compliance focused organisation or do you have a focus on continual improvement? It is a sad fact that many companies that focus purely on compliance tend to stagnate. They might have moments once a year where everything is...
Look Back to Look Forward

Look Back to Look Forward

Reflection is an important activity that we don’t always stop long enough to do. But it really is important to regularly take time to understand what we have achieved and check if that matches up with what we planned. And reflection is not only about achievements,...
Continually Enhance

Continually Enhance

Organisational excellence is not an end game, rather it is a journey that a business can travel on that consists of continually enhancing business processes and the services or products delivered. Do you understand you core business? What is it that your business...
Keep Score!

Keep Score!

We are taught that in relationships that we shouldn’t keep score, and I would agree with that. However continual improvement in business requires measurement and understanding of what measures are important. “However beautiful the strategy, you should occasionally...