Out jogging with some friends recently, one complained about a broken water pipe in the street that they were told would take until the next morning to be fixed. Yet I couldn’t agree with their complaint; I was impressed that the service providers have people on standby ready for emergencies such as this and were able to respond so quickly.
Infrastructure providers have done their homework. They know how frequently things break and not only continually run upgrade projects, but they have also prepared teams ready to respond to emergencies. Services like power and water are considered essential for our normal city or urban lifestyles.
Does your business carry out activities that are essential? Perhaps you perform services that are essential to the hygiene and safety of your customers, or perhaps there are business activities that are considered essential to the success of the business. Business continuity planning requires you to understand what you do, how long you can survive without doing it, and what you would do after a disaster to restore your ability to continue those activities.
Back in 2020, when Covid hit, almost none of my clients had a business continuity plan in place. Yet many were agile enough to quickly implement solutions such as working from home and split shifts. What intrigues me is that these same organisations are now operating BAU (business as usual) and don’t have updated business continuity plans that consider other types of emergencies or disasters.
Recently, I have been helping several clients implement ISO 27001 (Information Security Management Systems for Cybersecurity and Privacy Protection). One of the requirements is ICT readiness for business continuity. As we see from the news, information security is the current big disrupter, and this threat is not restricted to well-known brands or publicly listed companies.
Small, medium, or large organisations, all business leaders need to understand risks to the smooth operation of their business, have plans that minimise the risk, but also have plans for how to deal with the occasional ‘disaster’.
Reach out if you’d like me to walk you through this process.
You might employ a team to be on standby to fix pipes, or you might just be keeping backups of your data. Whatever you choose to ensure your business continues to operate successfully, be informed and be confident that you have a plan for success.