Who Owns Quality?
Who is responsible for quality in your business? A lofty response is it is everyone’s responsibility. Whilst this is the ideal, what does that mean? Let’s reframe the question — where does the buck stop? The answer to this question probably depends on the maturity of...
Is Audit a Dirty Word?
There are 2 words that my clients don’t seem to like to hear. One of them is audit. It makes people nervous, reminds them of those awful school tests they’ve tried to shut out of their memory, and it has an impact on resources and productivity. It’s a tricky situation...